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Email Setup

Incoming mail server: mail.exit109.com

Outgoing mail server: mail.exit109.com

Username/login: Your exit109 username or email address.

SMTP: we support SSL/TLS on port 465 and STARTTLS on port 587.

IMAP: we support SSL/TLS on port 993 and plaintext on port 143. Please use the secure SSL/TLS port if at all possible. Insecure plaintext login may be discontinued in the future.

POP3: we support SSL/TLS on port 995 and plaintext on port 110.

We encourage using IMAP. This protocol allows multiple devices and email programs to synchronize mailboxes and see the same emails (deleting from one deletes from all).

If you have a custom domain, you should still use your exit109 username or email address as your username for logging in.

Instructions for several email apps are below.

Webmail

You can access webmail at https://webmail.exit109.com.

Websites

You can use SFTP to upload files for your website. The hostname to connect to is parkway.exit109.com. Unless you were told otherwise, put your files in the public_html directory.

Spam Filtering

Spam filtering is running on the server. Emails identified as spam are placed in your Spam folder, which is accessible via IMAP or webmail. Your IMAP client should automatically pick up the Spam folder as its junk mail folder if it supports that feature (most do).

If you are still using POP3 you won’t have access to the server-side spam folder. We recommend switching to IMAP, but the Spam folder can also be accessed via the webmail interface. If it’s not visible, you may have to go into the settings and turn it on. (If it doesn’t exist, that means you haven’t received any spam yet.)

Spam folders are scanned each night so the filter can “learn” and become better at filtering. If you get spam in your inbox, saving it to the Spam folder instead of deleting it will “mark” the message as spam and teach the filter about it. You needn’t worry about the Spam folder overflowing; messages are expired from it after a few weeks.

Contact

We can be reached at [use Javascript to unredact email address] for other questions.

Thunderbird

  1. If you haven’t yet set up Thunderbird you may immediately be asked to add an account, bypassing the next two steps.
  2. Open Thunderbird and go to the Settings, either from the menu or by clicking the gear icon in the lower-left.
  3. Choose ‘Account Settings’, then click the ‘Account Actions’ button and select ‘Add Mail Account’ from the pop-up menu.
  4. Fill in your name, your Exit109 email address, and password, and click ‘Continue’.
  5. Thunderbird should pick up all the server settings automatically. You’ll be asked to choose whether to use IMAP or POP3. We recommend IMAP as outlined above.
  6. Click ‘Finish’ to complete the setup process.
  7. If the automatic setup fails for some reason, you’ll be asked for manual setup. Refer to the top of this page for the settings. If this happens, please let us know it failed for you.

Apple Mail (macOS)

  1. Open Apple Mail and click ‘Add Account’ under the ‘Mail’ menu.
  2. Select ‘Add Other Mail Account’ and click ‘Continue’.
  3. Enter your name, email address, and password and click ‘Sign In’.
  4. If the account setup fails, click ‘Create’ to manually configure the account.
  5. Enter the following information in the fields provided:
    • Email Address: Your full email address (e.g. [email protected])
    • Password: Your email account password
    • Account Type: Select ‘IMAP’
    • Incoming Mail Server: mail.exit109.com
    • Outgoing Mail Server: mail.exit109.com
  6. Click ‘Sign In’ to complete the setup process.

Apple Mail (iOS, iPhone)

  1. Open the ‘Settings’ app on your iOS device.
  2. Tap ‘Mail’.
  3. Tap ‘Accounts’.
  4. Tap ‘Add Account’ and then select ‘Other’.
  5. Tap ‘Add Mail Account’ and enter the following information in the fields provided:
    • Name: Your name as you want it to appear in outgoing emails
    • Email: Your full email address (e.g. [email protected])
    • Password: Your email account password
    • Description: A description for the account (e.g. ‘Exit109’)
  6. Enter the following information in the fields provided:
    • Incoming Mail Server: mail.exit109.com
    • User Name: Your exit109 username or full exit109 email address (e.g. [email protected] or just username)
    • Password: Your email account password
    • Outgoing Mail Server: mail.exit109.com
    • User Name: Your exit109 username or full exit109 email address (e.g. [email protected] or just username)
    • Password: Your email account password
  7. Tap ‘Next’, ensure ‘Mail’ is selected, and tap ‘Save’ to complete the setup process.

Microsoft Outlook

  1. Open Outlook and click ‘File’ in the top menu.
  2. Select ‘Add Account’ and then click ‘Manual setup or additional server types’.
  3. Click ‘Next’ and then select ‘POP or IMAP’ as the account type.
  4. Enter the following information in the fields provided:
    • Your Name: Your name as you want it to appear in outgoing emails
    • Email Address: Your full email address (e.g. [email protected])
    • Account Type: Select ‘IMAP’
    • Incoming Mail Server: mail.exit109.com
    • Outgoing Mail Server: mail.exit109.com
    • User Name: Your exit109 username or full exit109 address (e.g. [email protected] or just username)
    • Password: Your email account password
  5. Click ‘More Settings’ and go to the ‘Outgoing Server’ tab.
  6. Check the ‘My outgoing server (SMTP) requires authentication’ box.
  7. Select ‘Use same settings as my incoming mail server’.
  8. Click ‘OK’ and then ‘Next’ to complete the setup process.